Own a portfolio of key accounts and be accountable for retention and revenue expansion.
Serve as the primary commercial point of contact for clients, from day-to-day contacts to executive stakeholders.
Build and maintain multi-threaded relationships across each account to reduce single-point-of-failure risk Identify upsell and cross-sell opportunities by monitoring usage patterns, headcount changes, and client goals.
Build and manage an active expansion pipeline, from discovery through close.
Track account health indicators (engagement, usage, NPS, support trends) and act before issues escalate.
Develop and execute structured account plans with clear growth, renewal, and stakeholder engagement strategies.
Coordinate with CSMs on operational delivery while retaining full commercial ownership of the account Resolve client issues with speed and discipline, every open item should have a next step and a timeline.
Maintain CRM hygiene and pipeline accuracy as a non-negotiable daily habit.
2–4 years of experience in Account Management, Customer Success, or a commercial client-facing role.
Proven track record of driving expansion revenue within an existing book of business.
Experience managing multiple strategic accounts simultaneously with clear prioritization.
Strong commercial instincts, able to spot and pursue opportunities without waiting to be asked.
Ability to build relationships at multiple levels within a client organization.
Clear and confident communicator, both written and verbal, with senior stakeholders.
Data-driven approach to account health and pipeline management.
Experience working cross-functionally with Customer Success, Marketing, or Product teams.
Familiarity with CRM tools and pipeline management discipline.
Experience in SaaS, Fintech, HR tech, or global workforce platforms is a plus.
Start your journey with us.
Send your application and take the first step toward joining the Ontop family.
