Hire support agents and virtual assistants in 150+ countries and run the team yourself. Agreements and USD payouts in one run, from $49 per contractor a month.
Standard time. Daylight saving shifts some hours by one.
Answer tickets, chats and calls on every shift.
Run the queue, coach agents and report to you.
Handle admin, scheduling and back-office tasks.
A BPO owns your agents and your quality. Your own team keeps both in-house.
Fixed shifts and exclusivity can look like employment in some countries.
Hiring in one country leaves hours when nobody answers.
Turnover is the most expensive thing in support. Reliable pay in dollars is one reason good agents stay.
Morning, afternoon and overnight agents get paid in the same run.
Pay lands in USD in an Ontop Global Account, with a Visa card to spend it.
What you pay goes to your agents, not to an outsourcing margin.
An agreement for each agent's country, signed before the first shift.
Agents verify their identity in the app, from home.
Pay every shift in one run.
Their pay lands in USD, in their Global Account.
Ontop is your contractor of record, from $49 per contractor a month. See pricing →
See how Ontop fits your support plan.
Philippines