What you’ll do
Lead Revenue Forensics by analyzing churn and retention as financial events, identifying revenue bleed and market drivers before they impact the bottom line.Transform raw Salesforce and database data into executive-level, board-ready dashboards that guide VP-level strategic decisions.Move the organization from reactive reporting to proactive insight generation.Build efficiency models that uncover hidden growth opportunities within the existing customer base.Standardize operational processes that convert technical CS wins into expansion revenue.Act as the bridge between Customer Success delivery and tangible financial outcomes, ensuring healthy unit economics as the company scales.Partner cross-functionally with Revenue, Finance, and CS leadership to align technical execution with strategic growth objectives.What we’re looking for
- 4+ years of experience in Revenue Operations, CS Operations, or FP&A, focused on customer lifecycle and revenue metrics.
- Strong financial and business acumen, with deep understanding of SaaS/Fintech unit economics (NRR, LTV, churn impact, margin implications).
- Advanced analytical and modeling skills in Google Sheets and Looker Studio.
- Ability to translate complex data into concise executive insights and decision-ready summaries.
- Strong proficiency with CRM and automation infrastructure (Salesforce, n8n, Zapier, complex CRM data structures).
- Strategic mindset, capable of conducting deep forensic analysis while designing scalable operational frameworks.
- High ownership mentality and comfort operating at the intersection of Data, Revenue, and Strategy.
What we offer
- Fully remote culture: Work from anywhere in the world. 🌍
- Competitive compensation: Aligned with your experience, cost of living and market. 💸
- Global payment flexibility: We support payouts in multiple currencies so you can get paid wherever you are. 💳
- Access to coworking spaces worldwide: Connect, collaborate, or work in inspiring environments anytime. 🏢
- Freedom & Results culture: Autonomy, ownership, trust, and clear outcomes. 🎯
- Unlimited PTO: With a mandatory minimum to help you truly disconnect. 🏝️
- Quarterly recognition programs: Including our Workation for Pinnacle Award winners. 🏆
- Learning & development opportunities: Exposure to cutting-edge AI tools. 🤖
- Work-life flexibility: With async collaboration and a global distributed team. ⏱️
