Posted day:
February 22, 2026
What you’ll do
Manage live chat conversations with users, providing timely and high-quality support.Identify, analyze, and troubleshoot issues in real time to deliver accurate and efficient resolutions.Escalate complex cases following internal processes and service guidelines.Collaborate cross-functionally with Product, Operations, and other teams to resolve customer-impacting issues.Handle multiple concurrent conversations while consistently meeting SLA targets and performance metrics.Ensure clear documentation of cases and maintain high standards of communication and customer experience.What we’re looking for
Minimum 1 year of experience in a B2C Support role.Hands-on experience with CRM tools (Zendesk is required).Proficiency in Google Workspace and familiarity with JIRA.Ability to manage multiple conversations simultaneously while maintaining quality and accuracy.Strong documentation skills, with the ability to properly escalate issues following internal processes.Experience collaborating cross-functionally to resolve user-impacting issues.Commitment to delivering clear, efficient solutions while consistently meeting SLA and quality standards.What we offer
- Fully remote culture: Work from anywhere in the world. 🌍
- Competitive compensation: Aligned with your experience, cost of living and market. 💸
- Global payment flexibility: We support payouts in multiple currencies so you can get paid wherever you are. 💳
- Access to coworking spaces worldwide: Connect, collaborate, or work in inspiring environments anytime. 🏢
- Freedom & Results culture: Autonomy, ownership, trust, and clear outcomes. 🎯
- Unlimited PTO: With a mandatory minimum to help you truly disconnect. 🏝️
- Quarterly recognition programs: Including our Workation for Pinnacle Award winners. 🏆
- Learning & development opportunities: Exposure to cutting-edge AI tools. 🤖
- Work-life flexibility: With async collaboration and a global distributed team. ⏱️
